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Booking Conditions

GotRentalCars connects you with the best rates and the most favorable terms for your car rentals, worldwide. GotRentalCars negotiates on your behalf with a worldwide network of car rental companies to bring you the best services, wherever you are traveling.

GotRentalCars is a call center established in United Kingdom located 24 Stanhope Mews West - London SW7 5RB.

GotRentalCars is registered with the Travel Agency Licence LI 075050035 - IATA 2026240.

1. Booking Terms

For any booking, you must provide the following :

- Lastname, firstname and age of the primary driver

- Phone number, E-mail address

- Date, time and location of the vehicle pick-up and drop-off.

- Vehicle type

A confirmation summarizing your rental will be sent to you by e-mail upon completion of the booking.

2. Rental Conditions

All bookings made by GotRentalCars are personal, non transferable, and will be made on behalf of the primary driver.

Vehicle Availability and Rental Duration

Vehicles will be made available to you at the place, date and time specified in your confirmation email. Failure to appear on time at the rental location may cause the rental agency to invalidate the booking. Failure to return the vehicle to the rental agency within 29 minutes may cause them to charge an additional day.


In order to pick-up the vehicle, the primary driver listed on the voucher must be present at the rental agency with the voucher emailed by GotRentalCars. The primary driver must also present their driver’s license, a valid ID and an international credit card in the primary driver’s name. If the driver’s license is not written in Roman script, an international driver’s license must be presented. Debit cards, especially Visa Electron or MasterCard Maestro are not accepted by rental agencies. The rental agency will use the credit card for the deposit.

A minimum age and driver experience level is required by the rental agency. These conditions vary by country, state, province, vehicle type, and the specific agency. An underage driver fee may also apply. In any case, driver requirements will be given to you at booking.

If you wish to add one or more drivers to the rental agreement, they must be on site at the rental counter at the time of pick-up. Each additional driver must present a valid driver’s license and a valid ID. Charges for each additional driver are payable directly at the rental agency’s counter. Charges for additional drivers are subject to change by the rental agency without notice.

If any of these conditions are not met, the rental agency reserves the right to cancel the reservation, without any compensation from them or GotRentalCars.

Geographical Restrictions

Depending on the rental agency and the country of your rental, additional charges may apply for crossing international borders. In order to avoid any problems with the booking, it is strongly advised to check directly with the rental agency or GotRentalCars if you intend to cross international borders with your rental vehicle.

Use of the Rental Car

Throughout the duration of the rental agreement, the vehicle must be used reasonably and with due care. The vehicle may not be used to sublease, transport persons for compensations or to participate in races or competitions.

3. Rates and Payment Terms


Reservation prices are effective immediately upon completion of your booking. Your official rate will be summarized in the confirmation email and voucher. Any changes on the website made after completion of your booking, upward or downward, will not affect the confirmed price of your booking.

Unless otherwise specified prior to the booking’s confirmation, prices include:

- The rental for the duration specified on the voucher

- Unlimited mileage

- Collision Damage Waiver (CDW) and Theft Protection (TPC)

- Liability insurance (LIS)

- Taxes

- Booking fee

Any other item not mentioned above is not included in the price. Fuel and additional insurances offered by the rental agency, options such as child seats or additional drivers, underage driver fees and driving violations are not included in the price.

Payment terms

Payment is required in full upon completion of your booking with GotRentalCars. Once your payment is accepted, a voucher will be sent with your confirmation email. If payment in full is not made, GotRentalCars reserves the right to cancel the booking without any compensation.

4. Cancellation, modification, no show

Any cancellation or modification request must be transmitted to GotRentalCars in writing (mail or telecopy) or made on the website under the section My Account. An email confirming the cancellation or modification will be sent to you once the request has been processed.


Modifications to the vehicle type, dates of rental or pick-up/drop-off locations are free of charge. However, the rental agencies’ rates may vary depending on these factors.

Extending the duration of the rental period will result in additional fees which are payable directly at the rental agency’s counter. These fees will depend on the rental agency’s availability, and may be higher than those proposed by GotRentalCars. If the rental period is shortened after vehicle pick-up, unused days are not refundable.


Cancellations made at least 24 hours before pick-up will be 100% refunded. Any cancelation made the day of the pick up or failure to appear at the rental agency will be charged a fee equal to one day of rental. For rentals made in Italy, any cancellation without 24 hours notice will result in fees equal to 100% of the booking’s price.

Any refund resulting from a cancellation or modification will be made to the credit card used for payment.

5. Applicable Law

These general terms of sale are subject to French law.

6. Privacy, Personal Data

Information you provide is only intended for use by GotRentalCars. You have the right to access, modify, rectify and delete personal data. You can exercise this right directly through customer support by using your email address and password. For inquiries concerning the removal of personal information, send a letter to GotRentalCars – Customer Service, 24 Stanhope Mews West - London SW7 5RB.