We negotiate with the major car rental companies worldwide to provide you with the best rates, most advantageous conditions and unlimited mileage.

Unless specified otherwise during the booking, prices include :
- In the Basic Insurance package: Unlimited mileage, Third Party Liability Insurance, Value Added Tax (Vat); - In the Inclusive Insurance Package: Unlimited mileage, Theft Protection (deductible may apply), Collision Damage Waiver (deductible may apply), Third Party Liability Insurance, Value Added Tax (Vat).

At the completion of your booking you will be given a reference number, followed by an email confirming your booking and including your voucher. You must print this voucher and then present it at the car rental agency when picking up your vehicle.

The name and address of the rental agency will be listed on the electronic voucher that you receive via email at the time of booking.

At the rental agency pick-up counter, you will be required to show the voucher sent by GotRentalCars.com, a valid driver’s license (if your license is not written in Roman script, you will need to present an International Driving License), a valid ID and an international credit card (debit cards are not accepted by rental agencies).

Rental agencies do not apply the amount of the deposit but require a payment pre-authorization on the credit card. The deposit varies depending on the value of the vehicle. For more information prior to booking contact us, or ask at the rental agency when picking up the vehicle.

In most countries, a minimum age and a minimum detention period of the driver’s license are required. These conditions vary according to the rental agency, the country and the category of vehicle rented. This information and underage driver’s additional fees, if any, will be specified during the booking.

Only drivers listed on the rental contract are covered by the rental agency’s insurance and are allowed to drive the rental car. To add additional drivers, each must show their driver’s license at the rental car pick-up. If you add drivers to the rental contract, additional fees will be requested by the rental agency; these fees will be specified at time of booking.

No, unlimited mileage is included in GotRentalCars’ negotiated rates (unless specified otherwise at booking).

Rental car reservations are made on the basis of car types and not models. We can forward any request on a specific model to the rental agency but GotRentalCars.com cannot guarantee it.

Yes; however, one-way fees may be added to the rental cost according to the country and the rental company that we select for you. This information will be provided during your reservation process and will appear on your voucher.

The vehicle is provided to you with a full tank of gas. You must return the vehicle to the rental agency with the same amount of gas as at the time of pick up.

TPLI protects rental drivers for bodily injury and death, and damage to property other than the rented vehicle.

CDW and TP limit rental drivers’ liability for damage to or loss of the rental vehicle, unless it results from use as prohibited by the rental agreement. Some deductible may apply. These vary depending on the country, supplier, type of car, etc.…They are mentioned during the booking process and will appear on your voucher.

Rental companies will provide you with a phone number to call in case of emergency to get roadside assistance. Any accident must be reported to the rental agency as soon as possible, but no later than 48 hours after the incident. An accident report drawn up by the parties involved must be provided to the rental agency.

A late drop off can result in an extra fee charged by the rental agency. However, a 29-minute grace period is granted by most of the rental agencies.

It varies depending on the country where the car is picked up and the country where you wish to go, the vehicle type and the rental agency. Please contact our call center at 1-855-264-9782 to get more detailed information.

Credit card transactions on our website are completely secure. However, if you do not wish to transmit your credit card details over the Internet, our representatives will be happy to assist you with making your reservation over the phone at 1-855-264-9782.

Booking confirmations are not sent immediately on completion of your booking. It can take us up to 48 hours to send them. Also remember to check any spam filters you may have on your email into your email; some mailboxes systems may consider our emails as spam.

Your invoice will be available online on your account the day after you brought back the car to the rental agency. You only need your email address and password to print it.

Refunds following a cancelation depend on cancelation policies tied to your booking. To consult them again, you should refer to the confirmation email and voucher we sent you after the booking.

Cancelation requests are made through your account. To validate a request, log into your account using your email address and password, and then click on the link “cancel my booking”.

If you wish to obtain an invoice, print your voucher or manage your reservation, please sign in to your account by clicking here.

If you wish to contact our customer service concerning a car already returned, click here and fill up the form.

You can also call us at the following number : +44 20 3887 3866.
Do not forget to provide your reservation number as well as any useful document to process your request.

You can change your personal information directly through your account by signing in with your email address and password. For request regarding personal information’s removal, you must send a letter to GotrentalCars.com – Customer Service, 1064 West Highway 50, Suite 206, Clermont FL 34711

It is not possible to retrieve this information directly from the website. To get the information you need regarding your account, you must call our representative at 1-855-264-9782 with your previous booking numbers.

Your account allows you to access both your personal data and your bookings’ history. You can check your booking’s status or print your voucher and invoice.